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Amazon Retail: How to Handle Chargebacks, Logistics and Negotiations

When selling on Amazon, you must consider all of the issues that plague retailers regularly and develop a game plan to ensure they won’t negatively impact your business. There are a variety of obstacles you will face as an Amazon Vendor and the key to conquering them successfully is having a clear understanding of what challenges may arise and why. Amazon expert Alexander Ortner will unpack the impact of chargebacks, shortage claims and returns on an Amazon vendor’s everyday business. Alex will outline the root causes of chargebacks, the reasoning behind shortage claims, how insufficient return agreements can affect your business, and more. He will also dive into solution approaches, methods to minimize these issues and examples of best-in-class approaches to help your Amazon business come out on the other side stronger than ever. Download Alex slides for an inside look at Amazon Retail.


We at FACTOR-A/DEPT®offer a number of services to support all businesses on Amazon and you can find out more via our homepage. Alternatively, below you can download some of our relevant material:

What does FACTOR-A/DEPT® do / How can FACTOR-A/DEPT® help you?

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What is the factor-a Suite platform (SaaS)?

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We are trusted by more than 150 businesses worldwide. Our team of specialists are here to help solve all your problems and questions you have about how to succeed on Amazon. Feel free to contact us via this form or get in direct touch with Jakob Kruhöffer, Business Development Director.